Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard international shipping takes 7–20 business days. Express shipping takes 5–10 business days. Processing time is 1–3 business days after payment confirmation.

Do you ship to Belgium and Europe?
Yes, we ship internationally including Belgium and all EU countries.

How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number to follow your delivery in real time.

Are there customs fees?
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer.

Returns & Refunds

What is your return policy?
We accept refund requests within 14 days of receiving your order. No physical return of the product is required — simply contact us and we will process your refund directly.

How do I request a refund?
Send us an email at Loravia.store@outlook.com with your order number and a description of the issue. Photos may be required for damaged or incorrect items.

When will I receive my refund?
Refunds are processed within 5–10 business days to your original payment method once approved.

Products

Are your products authentic and high quality?
Every product in the LORAVIA collection is carefully selected for its quality, craftsmanship and aesthetic. We work with trusted suppliers to ensure each item meets our standards.

Do you restock sold-out items?
Restocks depend on supplier availability. Contact us at Loravia.store@outlook.com to be notified when a specific item is back.

Contact

How can I reach the LORAVIA team?
You can contact us at Loravia.store@outlook.com. We respond within 24–48 business hours, Monday to Friday, 9am–6pm CET.